General Terms

1. Orders must be placed by business related to biotech, biomedical, and/or academic research. Orders for personal use will not be processed.
2. Payment terms are pre-pay (credit card, ACH, Check and bank wire transfer). Net 30-days terms are available for customers with established satisfactory credit history.
3. We only accept USD payment via check, ACH, bank wire transfer and credit cards.
4. F.O.B. Durham, North Carolina,  U.S.A.
5. Bank fees and wire transfer fees are not deductible from the invoice amount.
6. Prices are updated on a daily basis and are subject to change without notice. Please refer to the product webpage for the most accurate prices.
7. For detailed terms and conditions, visit our webpage:


Order Online by credit card or purchase order

Customers can register an account, add the products to the shopping cart, and check out by credit card or purchase order (PO). Orders by PO from new customers may be subject to credit checks. If you have difficulties with the online ordering system, please use the offline ordering process as described below. You also can email us at


Order Offline by credit card or purchase order 

We accept offline orders via credit card or PO.  POs must include the below information:

1. Name and address for billing and shipping (PO Boxes are not accepted) in English.
2. Shipping address should not exceed 4 lines.
3. Product details: Medkoo catalog number, product name, pack size (mg or gram), and quantity (number of vials).
4. Credit card information: name on card, card number, expiration date, zip code, CVV#.
5. Purchase order must include a PO number.

Purchase order can be sent through:

Email: (back up email:
Fax: 919-980-4831
Phone: 919-636-5577

Our products may be ordered through a third party at customer's choice. However, this may result in slower processing times and additional third party handling fees.


Order Shipping:

1. All orders will be shipped from Durham, North Carolina, USA
2. The cut-off time for same-day shipping orders is 4:00 pm EST.
3. Orders received before 4:00 pm EST are processed and shipped the same day, unless requested otherwise.
4. Orders received after 4:00 pm EST are processed the next business day, unless requested otherwise.
5. Shipping for orders with multiple products:   
a. Same-day items will be shipped ASAP, unless requested otherwise.
b. Remaining items will be shipped ASAP upon arrival at our USA warehouse.
c. Only one shipping fee is charged, even for orders shipped in multiple parts.
6. All orders will be shipped through FedEx standard express shipping.
a. For some international orders, DHL may be used.
b. Shipping charges with DHL will be higher than FedEx.
c. Currently, MedKoo does not use other shipping carriers such as UPS.


Shipping and handling fee at ambient temperature

1.  FedEx priority overnight (USA): $75.00
2. FedEx standard overnight (USA): $45.00
3. FedEx standard 2 day (USA): $35.00
4. FedEx ground shipping (USA): $30.00
5. FedEx international priority (Canada): $75.00
6. FedEx international priority (All other countries): from $95.00
7. DHL international Express: from $355.00
8. If your FedEx/DHL account is used for shipping, no shipping fee will be charged. However, a $15.00 handling fee will be charged

Low temperature shipping charge

1. Ice-pack shipping (USA): add $20.00 to each shipment
2. Ice-pack shipping (All other countries): add $70.00 to each shipment
3. Dry ice shipping (USA): add $50.00 to each shipment
4. Dry ice shipping (All other countries): add $90.00 to each shipment

Shipping cost will be prepaid by MedKoo, and added to the invoice. If the customer's FedEx account is used, a shipping fee will not be charged.


After scheduling the shipment, MedKoo will promptly email the customer the tracking number and invoice. Most orders are shipped out within a few hours of receiving the official purchase order. In case of shipping delays, we will notify the customer and confirm the new shipping date. Estimated delivery times are typically 1-2 business days for domestic shipping and 3-5 days for international shipping. Please note that MedKoo cannot guarantee the delivery times of international shipments due to differences in carrier services and potential customs clearance delays.